Class Descriptions

AHFC is pleased to offer FREE education and employment related classes to all housing assistance participants and applicants.  Classes are taught by experienced and credentialed educators (Observer Training Services LLC) and include complete lesson plans, presentations, and class materials. All class materials, objectives and other elements (such as extra help) can be adjusted at any time to meet the students’ needs. Check below to see which classes are offered on-line (webinar).

Computer needs: Any computer, Mac or PC and an Internet capability of at least 600kbps.

Students will receive a ZOOM tutorial at the beginning of each class (ZOOM is the “virtual” classroom).

AlaskaHost Customer Service Essentials

AlaskaHost is a statewide customer service training program with the hospitality and visitor services industry. The program trains participants on how to provide quality customer service for residents and visitors of Alaska. At the end of the class, students will have learned the importance of providing quality customer service, how to recognize and anticipate customer needs and expectations, and understand and communicate the economic value of the visitor industry to the State of Alaska. They will also learn how to deal with dissatisfied customers in a professional, helpful manner. Upon completion of the Customer Service Essentials class, participants receive a class certificate and lapel pin, featuring the artwork of Alaskan artist Rie Muoz. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Basic Computer Skills Level 1

Designed for beginners, this class covers the basics of personal computers including mouse and keyboard work, operating systems, email, and the use of ZOOM for online learning. By the end of the class, students will be able to effectively operate a computer, navigate through an operating system, organize and manage electronic files and folders, and create an email account. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

Basic Computer Skills Level 2

This class is designed for participants who have passed the Basic Computer Skills Level 1 class. By the end of this class, students will be able to navigate the internet, understand basic search engine use, use Microsoft (MS) OneDrive, and demonstrate basic MS Word, PowerPoint, and Outlook skills. Students will be assisted to create a MS Outlook account that gives access to free online MS applications (Word, Excel, PowerPoint, OneDrive, etc.). The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

Basic Computer Skills Level 3

This class is for computer users who have passed the Basic Computer Skills Level 2 class. By the end of this class, students will be able to utilize Microsoft (MS) Word, in order to create and edit business letters, resumes, and other documents, demonstrate basic MS Excel skills in order to manage and track work hours and/or simple finances, and utilize MS PowerPoint for basic presentations. The MS Certification-Digital literacy training is incorporated in the curriculum. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

Basic Keyboarding

This class is designed for students wanting to learn essential keyboarding skills and improve overall typing efficiency, speed and accuracy. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Creating Success in the Workplace

This class focuses on workplace skills necessary to maximize your potential on the job and to land that all-important promotion. Topics include professional communication, networking, conflict resolution, problem solving, emotional intelligence, office etiquette, and how to dress for success. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Money $ense

This class will show participants how to prepare and follow a personal spending plan and help to rebuild their finances and credit. Students will learn about bank services, account types and how to correctly use a checking account. The class will cover different forms of credit, how to use credit appropriately, address credit deficiencies and interpret a credit report. All participants will complete a personal budget and spending plan according to standards set by Alaska Housing’s Jumpstart program. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

PC Repair

Cancelled due to COVID-19 until further notice

This class provides an introduction to current PC hardware by providing a hands-on look inside the computer. Additionally, the class reviews the legacy computer system hardware and looks at emerging technologies. At the end of this class students will be able to identify basic terms, concepts, functions, and operations of personal computer systems. They will be able to identify and describe functionality of field replaceable units (FRU), identify common ports, associated cabling and connections, identify hardware methods of upgrading system performance, assemble memory modules, system boards, processors, power supplies, adapter boards, storage devices, and multimedia devices.

Preparation for MOS Excel Certification

Registration must be approved by OTS. This is an intense class and is designed for students who have completed the Basic Computer Skills series. Students must have basic computer knowledge and familiarity with Microsoft Excel. It will assist students to prepare for the Microsoft Office Specialist (MOS) Excel certification exam. MOS Certifications demonstrate professional level skills and knowledge in the Microsoft Office suite. These certifications are the only globally recognized credentials that validate technical expertise in the business productivity applications within the Microsoft Office Suite.

At the end of this class, students will have a fundamental understanding of the Excel environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Excel. Students will be able to create and edit a workbook with multiple sheets for a variety of purposes and situations, such as professional looking budgets, team performance charts, sales invoices, and exercise logs.

This class will meet three times a week for four weeks and will require approximately 6 hours a week of outside class time for assignments and directed self-study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the exam.

Preparation for MOS Word Certification

Registration must be approved by OTS. This is an intense course and is designed for students who have completed the Basic Computer Skills series. Students must have a basic computer knowledge and familiarity with Microsoft Word. It will assist them to prepare for the Microsoft Office Specialist Word certification exam. At the end of this course individuals will have a fundamental understanding of the Word environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Word. Students will be able to create and edit 2-3 page documents for a variety of purposes and situations, such as professional-looking reports, multi-column newsletters, resumes, and business correspondence.

This class will meet three times a week for four weeks and will require approximately 6 hours a week of outside class time for assignments and directed self-study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Word exam. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

Successful Interviewing Techniques

All participants must have an acceptable resume and have a focused career choice before taking this class. This class will present basic interviewing skills and discuss preparing for an interview. Students will practice interview scenarios and questions and will be able to participate in a mock interview. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

Successful Resumes, Successful Careers

Students must have basic skills in the use of computers including internet, email and the use of a word processing application. Completion of Basic Computer Skills Level 2 will meet this requirement.  This course is an examination of the value and steps in career exploration and resume and cover letter preparation. Class will include career interest inventories, overview of various occupations training and wages, and identification of resources that will assist in in exploring potential careers and job openings. A hands-on review of best practices for writing professional resumes and cover letters for job seekers. Participants will prepare a targeted resume for their job choice. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Upcoming Dates

Using Your Galaxy Tablet

JEP's Galaxy Tablet incentive has been a great success. This class will focus on how to get the most out of your tablet and how to use it for your classes, job search, and more. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Web Page Design

This class provides instruction in creating and editing digital graphics for the web. The class covers the basics of page layout, color theory and typography to create visually attractive and compelling websites that will capture your audience’s attention. Upon completion of this class students will be able to identify basic terms, concepts, functions and operations of a website, manage website files, upload information and create a website. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.

Youth Saturday Classes

Cancelled due to COVID-19 until further notice

Classes will be developed to serve youth ages 14-18. Topics include summer internships, resumes and cover letters, workplace soft skills, AlaskaHost customer service essentials, and PC repair. These classes will be developed based in collaboration with Alaska Housing and the many talented instructors partnering with OTS.