AlaskaHost Customer Service Essentials

AlaskaHost is a statewide customer service training program focusing on the hospitality and visitor services industries. The program trains participants how to provide quality customer service for residents and visitors to Alaska. At the end of the course, students will have learned to understand the importance of providing quality customer service, recognize and anticipate customer needs and expectations, understand and communicate the economic value of the visitor industry to the State of Alaska, learn how to deal with dissatisfied customers in a professional, helpful manner. Upon completion of the Customer Service Essentials course, participants receive a course certificate featuring the artwork of Alaskan artist, Rie Muñoz. The virtual version of this class will require a PC, Mac, Smartphone, or Chromebook computer and an Internet capability of at least 600kbps.