AlaskaHost Customer Service Essentials

AlaskaHost is a statewide customer service training program with the hospitality and visitor services industry. The program trains participants on how to provide quality customer service for residents and visitors of Alaska. At the end of the class, students will have learned the importance of providing quality customer service, how to recognize and anticipate customer needs and expectations, and understand and communicate the economic value of the visitor industry to the State of Alaska. They will also learn how to deal with dissatisfied customers in a professional, helpful manner. Upon completion of the Customer Service Essentials class, participants receive a class certificate and lapel pin, featuring the artwork of Alaskan artist Rie Muoz. The virtual version of this class will require a Mac or PC computer and an Internet capability of at least 600kbps.