Seller/Servicer Memorandum 25-06

Date:               September 2, 2025

From:              Michelle Graves

                        Director, Mortgage Operations

 

SERVICING GUIDE REVISIONS: CONTACT SERVICING
 

insurance loss settlements

(Section 12000.03.C.8.C)

The guide has been revised to remove the requirement for affidavits and allows for a certificate or statement of completion.

 

PROPERTY PRESERVATION

(Section 12000.15.b.2)

The guide has been revised to replace old loan programs with the Renovation Program.

 

Management and maintenance of acquired property

(Section 15000.02.A.1.d)

The guide has been revised to correct the referenced section in the guide to 12000.02.

 

Hazard insurance claims

(Section 15000.05.b)

The guide has been revised to replace the requirement of the SER-76 form and allow the Servicer to report an action plan and recommendation to AHFC.

 

Forms:

SER-998 - Certification of Carbon Monoxide Detection Device Installation

Updated form layout.

SER-999 - Certification of Smoke Detection Device Installation

Updated form layout.

SER-70B - Pre-Authorization to Pay HOA/Condo Dues Form

Removed form.

ASM-27 - Assumption with release certification

Updated to remove the delegated underwriting checkbox