Seller/Servicer Memorandum 21-06
Date: October 6, 2021
From: Sheena Villafuerte
SERVICING GUIDE REVISIONS: CONTACT SERVICING
Revised Form SER-71 Notification or Recommended Action
- Notification of Recommended Action (Form SER-71) has been renamed Notification or Recommended Action.
The word “Update” was removed, to encourage Servicers to email loan updates to AHFC Servicing.
- Date of Last Verbal Contact revised to include additional types of contact, to specify telephone, email, mail, or face-to-face contact.
Recommendation options added to address Forbearance Plans exceeding 6 months, Repayment Plans exceeding 18 months. Additional Recommendation codes added are Servicer Advance, VA Refund, FHA/USDA/VA Partial Claim and Repurchase.
AHFC Servicing amended the SER-71 Instructions pages 1 -3, to clarify expectations. Specifically, significant detail added to the “Background Information Section” on page 3, differentiating between information to provide for an Initial Delinquency Notification and for a Recommendation.
The form’s title was revised in the following guide sections:
- Section 13000.06 – 13000.11
- Section 13001.05 – 13001.06
- Section 13001.08
- Section 13001.13
- Section 21001.01
- Section 21001.06