AlaskaHost Customer Service Essentials
Get a job in the Alaska hospitality and tourism industry! AlaskaHost is a statewide customer service training program. The class trains participants how to provide quality customer service for residents and visitors to Alaska. At the end of the course, students will have learned to understand the importance of providing quality customer service, recognize and anticipate customer needs and expectations, understand and communicate the economic value of the visitor industry to the State of Alaska, learn how to deal with dissatisfied customers in a professional, helpful manner. Upon completion of the Customer Service Essentials course, participants receive an Alaska State recognized course certificate and lapel pin, featuring the artwork of, Alaskan artist, Rie Muñoz.
Basic Computer Skills Level 1
Designed for the beginner, this course contains basics of personal computers including mouse and keyboard work, operating systems, and email. By the end of the course, students will be able to effectively operate a computer, navigate through an operating system and organize and manage electronic files and folders. Students should have an email account. If you do not have an email account, you will need to stay after class and/or make an appointment with the computer lab for extra assistance in obtaining one.
Basic Computer Skills Level 2
This course is designed for participants who have passed the Basic Computer Skills Level 1 course. By the end of this course, students will be able navigate the Internet and understand basic Search engine use, and demonstrate basic Microsoft Word, and PowerPoint skills.
Basic Computer Skills Level 3
This course is for computer users who have passed the Basic Computer Skills Level 2 course. By the end of this course, students will be able to utilize Microsoft Word, in order to create and edit business letters, resumes, and other documents, demonstrate basic Microsoft Excel skills in order to manage and track work hours and/or simple finances, and utilize Microsoft PowerPoint for basic presentations. The MS Certification-Digital literacy training is incorporated in the curriculum. The free certification test is optional at the end of the course, but encouraged.
This course is designed for students wanting to learn essential keyboarding skills and improve overall typing efficiency, speed, and accuracy.
Career Exploration and Successful Resumes and Cover Letters
This course is an examination of the value and steps in career exploration and resume and cover letter preparation. Class will include career interest inventories, overview of various occupations training and wages, and identification of resources that will assist in in exploring potential careers and job openings. A hands-on review of best practices for writing professional resumes and cover letters for job seekers. Participants will prepare a targeted resume for their job choice. Students will leave workshop with a completed, proofed and printed resume as well as a cover letter template for immediate use.
Fulfills the AHFC Financial Literacy Requirement. This course will show participants how to prepare and follow a personal spending plan, and help to rebuild their finances and credit. Students will learn about bank services and account types and skills needed to correctly use a checking account. The course will cover different forms of credit to suit the needs of an individual, how to use credit appropriately, how to address credit deficiencies, and interpret a credit report. All participants will complete a personal budget and spending plan according to standards set by AHFC Jumpstart program.
This course provides an introduction to current PC hardware by providing a hands-on look inside the computer. Additionally, the course reviews the legacy computer system hardware and looks at emerging technologies. At the end of this course students will be able to identify basic terms, concepts, functions, and operations of personal computer systems. They will be able to identify and describe functionality of field replaceable units (FRU), identify common ports, associated cabling, and connections, identify hardware methods of upgrading system performance, assemble memory modules, system boards, processors, power supplies, adapter boards, storage devices, and multimedia devices. (10 contact hours, four-part class)
Preparation for MOS Excel Certification
Registration must be approved by OTS. This course is designed for students who have completed the Microsoft Digital Literacy Certification and have a basic computer knowledge and familiarity with MS Excel. It will assist students to prepare for the Microsoft Office Specialist Excel certification exam. Microsoft Office Specialist (MOS) Certifications demonstrate professional-level skills and knowledge in the Microsoft Office suite. These certifications are the only globally recognized credentials that validate technical expertise in the business productivity applications within the Microsoft Office Suite
At the end of this course, students will have a fundamental understanding of the Excel environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Excel. Students will be able to create and edit a workbook with multiple sheets for a variety of purposes and situations, such as professional-looking budgets, team performance charts, sales invoices, and exercise logs.
This class will meet three times a week for four weeks and will require approximately 6 hours a week of outside class time for assignments and directed self-study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Excel 2013 exam through the Jumpstart Educational Incentive program. If you are not already enrolled in the JumpStart program you will need to do so before the class begins.
Preparation for MOS Word Certification
Registration must be approved by OTS. This course is designed for students have completed the Microsoft Digital Literacy Certification and have a basic computer knowledge and familiarity with Microsoft Word. It will assist them to prepare for the Microsoft Office Specialist Word certification exam. At the end of this course individuals will have a fundamental understanding of the Word environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Word 2013. Students will be able to create and edit 2-3 page documents for a variety of purposes and situations, such as professional-looking reports, multi-column newsletters, resumes, and business correspondence.
This class will meet twice a week for four weeks and will require approximately 6 hours a week of outside class time for assignments and directed self-study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Word 2013 exam through the Jumpstart Educational Incentive program. (16 contact hours, eight-part class)
Successful Interviewing Techniques
This is a continuation of the Careers and Resume class above. All participants must have an acceptable resume and have a focused career choice before taking this class. This course will present basic interviewing skills and discuss preparing for an interview. Students will practice interview scenarios and questions and then be able to participate in a mock interview role play.
Course provides instruction in creating and editing digital graphics for the web. The course covers the basics of good page layout, color theory and typography to create visually attractive and compelling websites that will capture the audience’s attention. Upon completion of this course students will be able to identify basic terms, concepts and functions and operations of a website, use file management on your site, crate a website and upload information.
WorkKeys Career Readiness Preparation
Stand out from the crowd! This course coaches and directs participants through the three WorkKeys assessments in order to earn the ACT National Career Readiness Certificate. This is a combination of self-directed computer-assisted instruction and teacher-directed coaching in order to provide the optimum achievement for students. Lessons will include an introduction to WorkKeys computer instructional modules and coordinated training in the three assessments; Applied Mathematics, Workplace Documents, and Graphic Literacy. This is a 4-week course and students are expected to spend at least 6 hours a week outside of classroom hours to complete each self-directed training module.