OTS and partners are experienced educators. Our wide variety of qualifications ensures that we can develop complete lesson plans, presentations and course materials for any workforce class deemed necessary by AHFC. Course materials, objectives and other elements can be adjusted at any time to meet the students’ and AHFC needs.
AlaskaHost Customer Service Essentials
AlaskaHost is a statewide customer service training program the hospitality and visitor services industry. The program trains participants how to provide quality customer service for residents and visitors to Alaska. At the end of the course, students will have learned to understand the importance of providing quality customer service, recognize and anticipate customer needs and expectations, understand and communicate the economic value of the visitor industry to the State of Alaska, learn how to deal with dissatisfied customers in a professional, helpful manner. Upon completion of the Customer Service Essentials course, participants receive a course certificate and lapel pin, featuring the artwork of, Alaskan artist, Rie Muñoz.
Basic Computer Skills Level 1
Designed for the beginner, this course contains basics of personal computers including mouse and keyboard work, operating systems, and email. By the end of the course, students will be able to effectively operate a computer, navigate through an operating system, organize and manage electronic files and folders, and create an email account.
Basic Computer Skills Level 2
This course is designed for participants who have passed the Basic Computer Skills Level 1 course. By the end of this course, students will be able navigate the Internet and understand basic Search engine use, use Dropbox, and demonstrate basic Microsoft Word, and PowerPoint skills.
Basic Computer Skills Level 3
This course is for computer users who have passed the Basic Computer Skills Level 2 course. By the end of this course, students will be able to utilize Microsoft Word, in order to create and edit business letters, resumes, and other documents, demonstrate basic Microsoft Excel skills in order to manage and track work hours and/or simple finances, and utilize Microsoft PowerPoint for basic presentations. The MS Certification-Digital literacy training is incorporated in the curriculum. The free certification test is optional at the end of the course, but encouraged.
This course is designed for students wanting to learn essential keyboarding skills and improve overall typing efficiency, speed, and accuracy.
Creating Success in the Workplace
This course focuses on workplace skills necessary to maximize your potential on the job and to land that all-important promotion. Topics include professional communication, networking, conflict resolution, problem solving, emotional intelligence, office etiquette, and dress for success.
This course will show participants how to prepare and follow a personal spending plan, and help to rebuild their finances and credit. Students will learn about bank services and account types and skills needed to correctly use a checking account. The course will cover different forms of credit to suit the needs of an individual, how to use credit appropriately, how to address credit deficiencies, and interpret a credit report. All participants will complete a personal budget and spending plan according to standards set by AHFC Jumpstart program.
MS Digital Literacy Certification
This course is designed for students who have passed the Basic Computer Skills Level 3 course and want to earn the Microsoft Digital Literacy Certificate. Students will receive a short review and then take the Microsoft Digital Literacy Assessment during class.
This course provides an introduction to current PC hardware by providing a hands-on look inside the computer. Additionally, the course reviews the legacy computer system hardware and looks at emerging technologies. At the end of this course students will be able to identify basic terms, concepts, functions, and operations of personal computer systems. They will be able to identify and describe functionality of field replaceable units (FRU), identify common ports, associated cabling, and connections, identify hardware methods of upgrading system performance, assemble memory modules, system boards, processors, power supplies, adapter boards, storage devices, and multimedia devices.
Preparation for MOS Excel Certification
Registration must be approved by OTS. This course is designed for students who have completed the Microsoft Digital Literacy Certification and have a basic computer knowledge and familiarity with MS Excel. It will assist students to prepare for the Microsoft Office Specialist Excel certification exam. At the end of this course, students will have a fundamental understanding of the Excel environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Excel. Students will be able to create and edit a workbook with multiple sheets for a variety of purposes and situations, such as professional-looking budgets, team performance charts, sales invoices, and exercise logs.
This class will meet three times a week for four weeks and will require approximately 6 hours a week of outside class time for assignments and directed self-study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Excel 2016 exam.
Preparation for MOS Word Certification
Registration must be approved by OTS. This course is designed for students have completed the Microsoft Digital Literacy Certification and have a basic computer knowledge and familiarity with Microsoft Word. It will assist them to prepare for the Microsoft Office Specialist Word certification exam. At the end of this course individuals will have a fundamental understanding of the Word environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Word 2013. Students will be able to create and edit 2-3 page documents for a variety of purposes and situations, such as professional-looking reports, multi-column newsletters, resumes, and business correspondence.
This class will meet three times a week for four weeks and will require approximately 6 hours a week of outside class time for assignments and directed self-study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Word 2016 exam.
Successful Interviewing Techniques
All participants must have an acceptable resume and have a focused career choice before taking this class. This course will present basic interviewing skills and discuss preparing for an interview. Students will practice interview scenarios and questions and then be able to participate in a mock interview role play.
Successful Resumes – Successful Careers
This course is an examination of the value and steps in career exploration and resume and cover letter preparation. Class will include career interest inventories, overview of various occupations training and wages, and identification of resources that will assist in in exploring potential careers and job openings. A hands-on review of best practices for writing professional resumes and cover letters for job seekers. Participants will prepare a targeted resume for their job choice. Students will leave workshop with a completed, proofed and printed resume as well as a cover letter template for immediate use.
Using Your Galaxy Tablet
JEP’s Galaxy Tablet incentive has been a great success. This course will focus on how to get the best out of your tablet and how to use it in your classes, job search, and other career-oriented uses.
Web Page Design
This course provides instruction in creating and editing digital graphics for the web. The course covers the basics of good page layout, color theory and typography to create visually attractive and compelling websites that will capture the audience’s attention. Upon completion of this course students will be able to identify basic terms, concepts and functions and operations of a website, use file management on your site, crate a website and upload information.
Youth Saturday Classes
Courses will be developed to serve the Youth ages 14-18. Topics include summer internships, resumes and cover letters, workplace soft skills, AlaskaHost customer service essentials, PC repair. These courses will be developed based on collaboration from AHFC and the many talented instructors partnering with OTS.