Class Descriptions

OTS (Observer Training Services LLC) and partners are experienced educators. Our diverse qualifications ensure that we can develop complete lesson plans, presentations and course materials for any workforce class. Course materials, objectives and other elements can be adjusted at any time to meet the students’ and Alaska Housing’s needs.

AlaskaHost Customer Service Essentials

AlaskaHost is a statewide customer service training program with the hospitality and visitor services industry. The program trains participants on how to provide quality customer service for residents and visitors of Alaska. At the end of the course, students will have learned the importance of providing quality customer service, how to recognize and anticipate customer needs and expectations, and understand and communicate the economic value of the visitor industry to the State of Alaska. They will also learn how to deal with dissatisfied customers in a professional, helpful manner. Upon completion of the Customer Service Essentials course, participants receive a course certificate and lapel pin, featuring the artwork of Alaskan artist Rie Muoz.

Basic Computer Skills Level 1

Designed for beginners, this course covers the basics of personal computers including mouse and keyboard work, operating systems, and email. By the end of the course, students will be able to effectively operate a computer, navigate through an operating system, organize and manage electronic files and folders, and create an email account.

Basic Computer Skills Level 2

This course is designed for participants who have passed the Basic Computer Skills Level 1 course. By the end of this course, students will be able to navigate the internet, understand basic search engine use, use Dropbox, and demonstrate basic Microsoft Word and PowerPoint skills.

Basic Computer Skills Level 3

This course is for computer users who have passed the Basic Computer Skills Level 2 course. By the end of this course, students will be able to use Microsoft Word to create and edit business letters, resumes, and other documents, demonstrate basic Microsoft Excel skills to manage and track work hours and/or simple finances, and use Microsoft PowerPoint for basic presentations. The MS Certification-Digital literacy training is incorporated into this curriculum. The free certification test is optional at the end of the course but encouraged.

Basic Keyboarding

This course is designed for students wanting to learn essential keyboarding skills and improve overall typing efficiency, speed and accuracy.

Creating Success in the Workplace

This course focuses on workplace skills necessary to maximize your potential on the job and to land that all-important promotion. Topics include professional communication, networking, conflict resolution, problem solving, emotional intelligence, office etiquette, and how to dress for success.

Money $ense

This course will show participants how to prepare and follow a personal spending plan and help to rebuild their finances and credit. Students will learn about bank services, account types and how to correctly use a checking account. The course will cover different forms of credit, how to use credit appropriately, address credit deficiencies and interpret a credit report. All participants will complete a personal budget and spending plan according to standards set by Alaska Housing’s Jumpstart program.

MS Outlook

This course is for computer users who have passed the Levels I – 3 Basic Computer Skills courses. By the end of this course, students will be able to understand the basics of Outlook, create and organize contacts, create appointments and meetings, search for an item in your calendar, and use folders to organize messages. Class offered monthly as needed.

PC Repair

This course provides an introduction to current PC hardware by providing a hands-on look inside the computer. Additionally, the course reviews the legacy computer system hardware and looks at emerging technologies. At the end of this course students will be able to identify basic terms, concepts, functions, and operations of personal computer systems. They will be able to identify and describe functionality of field replaceable units (FRU), identify common ports, associated cabling and connections, identify hardware methods of upgrading system performance, assemble memory modules, system boards, processors, power supplies, adapter boards, storage devices, and multimedia devices.

Preparation for MOS Excel Certification

Registration must be approved by OTS. This course is designed for students who have completed the Microsoft Digital Literacy Certification and have a basic computer knowledge and familiarity with MS Excel. It will assist students in preparing for the Microsoft Office Specialist Excel certification exam. At the end of this course, students will have a fundamental understanding of the Excel environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Excel. Students will be able to create and edit a workbook with multiple sheets for a variety of purposes and situations, such as professional-looking budgets, team performance charts, sales invoices, and exercise logs.

This class will meet three times a week for four weeks and will require approximately six hours per week outside of class for assignments and self-directed study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Excel 2016 exam.

Preparation for MOS Word Certification

Registration must be approved by OTS. This course is designed for students who have completed the Microsoft Digital Literacy Certification and have a basic computer knowledge and familiarity with Microsoft Word. It will help them prepare for the Microsoft Office Specialist Word certification exam. At the end of this course individuals will have a fundamental understanding of the Word environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Word 2013. Students will be able to create and edit multiple-page documents for a variety of purposes and situations, such as professional-looking reports, multi-column newsletters, resumes, and business correspondence.

This class will meet three times a week for four weeks and will require approximately six hours per week outside of class time for assignments and self-directed study for the duration of the class. The MOS exam requires a great deal of preparation and is not given in class. However, all students who successfully complete the class will receive assistance in scheduling and taking the Microsoft Office Specialist Word 2016 exam.

Successful Interviewing Techniques

All participants must have an acceptable resume and have a focused career choice before taking this class. This course will present basic interviewing skills and discuss preparing for an interview. Students will practice interview scenarios and questions and will be able to participate in a mock interview.

Successful Resumes, Successful Careers

This course is an examination of the value and steps in career exploration and resume and cover letter preparation. Class will include career interest inventories, overview of various occupation training and wages, and identification of resources that will assist in exploring potential careers and job openings. It will also include a hands-on review of best practices for writing professional resumes and cover letters. Participants will prepare a targeted resume for their job choice and will leave workshop with a completed, proofed and printed resume as well as a cover letter template for immediate use.

Using Your Galaxy Tablet

JEP's Galaxy Tablet incentive has been a great success. This course will focus on how to get the most out of your tablet and how to use it for your classes, job search, and more.

Web Page Design

This course provides instruction in creating and editing digital graphics for the web. The course covers the basics of page layout, color theory and typography to create visually attractive and compelling websites that will capture your audience’s attention. Upon completion of this course students will be able to identify basic terms, concepts, functions and operations of a website, manage website files, upload information and create a website.

Youth Saturday Classes

Courses will be developed to serve youth ages 14-18. Topics include summer internships, resumes and cover letters, workplace soft skills, AlaskaHost customer service essentials, and PC repair. These courses will be developed based in collaboration with Alaska Housing and the many talented instructors partnering with OTS.